We're here to help
Find quick answers to common questions about screw sizes, compatibility, and ordering the right replacement hardware. If you don’t see your answer here, feel free to contact us - we’re happy to help.
How fast is shipping?
We ship all orders received before 10:00 AM Pacific Time the same business day. Standard shipping typically arrives in 3–5 business days, and Priority shipping in 2–3 business days. These are USPS estimates and may vary due to season, weather, or other factors. We do not ship on weekends or federal holidays.
How can I change my shipping address?
In your order confirmation email - sent shortly after you place your order (please check your spam folder) - you’ll find a link to the order management page where you can update your shipping address or cancel any unshipped orders. If you’re unable to make the change there for any reason, just send us a message as soon as possible and we’ll take care of it for you.
Are your parts OEM?
Unless otherwise stated, our replacement parts are not OEM (Original Equipment Manufacturer). We aim to provide replacements that meet or exceed original quality. For example, many of our license plate screws are stainless steel and available in black, instead of the plain steel OEM screws that can rust. We also offer compatible metal furniture parts where the original manufacturer used plastic, improving strength and durability.